Help & support

Email support@spherikal.com. A person reads every message. Tell us the email you sign in with and what you were trying to do. Please don’t send passwords or card numbers.

Found a security problem? Email the same address with “Security” in the subject line, and please give us a chance to fix it before you share it.

• Sign in at the sign-in page. Forgot your password? Use “Forgot password?” there, and we’ll email you a link.
• Invited by your team but can’t find the email? Check your spam folder, then ask the person who invited you to press Resend next to your name.

• If you pay for your team, go to Team & billing in the menu under your name. You can add or remove seats, change plan level, and invite people. Manage billing is where you update your card, see invoices, or cancel.
• Cancelling stops future charges. You keep access until the end of the period you’ve paid for.
• On someone else’s team plan? They manage the billing, and Team & billing shows you who that is.

• Who can see what is set out in the Privacy Notice. Your coaching conversations are yours.
• To delete your account, go to Settings and use Delete account. If you pay for a team plan, cancel it first so it stops charging.

Sphere can coach you inside Microsoft Teams or Slack once your organization is connected. To ask about connecting yours, email support@spherikal.com.

Sphere is a development coach, not a crisis service. If you or someone else is in danger, contact your local emergency services now.